HOW IS RENTAL EQUIPMENT CLEANED AND INSPECTED?

All rental equipment undergoes thorough cleaning, sanitization, and an inspection before delivery.

AT WHAT TIMES ARE DELIVERIES AND PICKUPS DONE?

Deliveries and pickups follow our daily routes. Routes begin at 8:00 AM and are generally completed by 5:00 PM. Exact arrival times are not guaranteed because route timing may be affected by traffic, property access, weather, and order volume.

DO I NEED TO BE PRESENT FOR DELIVERY OR PICKUP?

No. Delivery and pickup are contactless. Please make sure we have the correct delivery address, building and unit information when applicable, and any gate code, hotel reservation information, or other access details needed to reach the property.

WHEN DOES MY RENTAL TERM BEGIN AND END?

Rentals are billed by the night. Your start date is the delivery day and your end date is the pickup day. If you need the equipment available earlier in your stay or later on departure day, consider selecting delivery the day before or pickup the day after. We do not guarantee early or late route times.

WHAT IF I HAVE A LAST-MINUTE OR SAME-DAY ORDER?

You may place a reservation online even if your trip has already started or you need equipment quickly. Same-day fulfillment is subject to inventory and driver availability and is not guaranteed. If same-day delivery is not available, next-day delivery may be possible.

CAN I PICK UP MY OWN EQUIPMENT?

No. We do not offer self-pickup because The Crib Connection does not operate a retail storefront.

DO YOU DELIVER TO AIRPORTS?

No. We do not provide airport delivery or airport pickup.

CAN YOU PICK UP FROM A DIFFERENT LOCATION THAN WHERE YOU DELIVERED?

Yes, when the alternate pickup location is within our delivery area and has been approved in advance. No one needs to be present as long as our driver can access the equipment.

CAN I CHANGE MY RENTAL DATES OR EQUIPMENT?

Yes. Before delivery, you may request changes to your rental dates or equipment. Changes are subject to inventory availability and delivery capacity. If the revised reservation costs more, the difference will be charged. If it costs less, the remaining eligible value may be retained as store credit depending on the timing of the change.

WHAT IS YOUR CANCELLATION POLICY?

HOW DOES STORE CREDIT WORK?

Before delivery, eligible reservation value may be retained as Crib Connection store credit and applied toward different rental equipment or different rental dates, subject to availability. Store credit is intended to be used within 12 months of the original scheduled delivery date, unless applicable law requires a longer period. Store credit is not redeemable for cash except where required by law.

DO I RECEIVE A REFUND IF I RETURN EQUIPMENT EARLY?

No. We do not issue refunds or credits for early returns, shortened stays, unused equipment, or equipment that is no longer needed after delivery. Rental equipment is reserved for your full booked rental period and is removed from availability for those dates.

WHAT HAPPENS IF THE EQUIPMENT IS NOT ACCESSIBLE FOR PICKUP?

Rental equipment must be placed in the designated accessible pickup location by 8:00 AM on the scheduled pickup date unless different instructions were provided. If another trip is required because the equipment is locked inside, access information is incorrect, or the equipment is otherwise unavailable for pickup, a $25 reattempt fee may be charged.

WHAT HAPPENS IF RENTAL EQUIPMENT IS BROKEN, LOST, STOLEN, OR MISSING PARTS?

The customer is responsible for rental equipment from delivery until it is recovered by The Crib Connection. Damage beyond ordinary wear and tear, broken equipment, missing items or components, loss, theft, or failure to return equipment may result in reasonable repair or replacement charges being applied to the payment method on file.

WHAT SHOULD I DO WITH BEACH GEAR DURING BAD WEATHER?

Beach and outdoor equipment should be secured, collapsed, removed from exposed areas, or brought into a protected location when it is not being used and whenever strong winds, thunderstorms, severe weather, flooding, or other unsafe conditions are present or expected. Customers are responsible for equipment that is lost or damaged because it was left unsecured, unattended, or exposed to unsuitable conditions.

HOW FAR AHEAD SHOULD I PLACE AN ORDER?

As early as possible is best. During summer, holidays, and other busy travel periods, booking several weeks in advance gives you the best selection. We also try to accommodate shorter-notice reservations when inventory and delivery capacity allow.

IS THERE A MINIMUM ORDER AMOUNT?

Yes. The minimum rental subtotal is $50 before delivery and pickup fees.

WHAT ARE THE DELIVERY AND PICKUP RATES?

Delivery and pickup are $20 total round trip.

DO YOU PROVIDE LONG-TERM RENTALS?

Yes. Long-term rentals are available in most locations for reservations longer than two weeks, subject to equipment availability.

HOW DOES PAYMENT WORK, AND WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Your card is collected and charged when you submit the reservation. If you make changes later, credits or additions are applied to the card on file. We accept major credit cards: Visa, MasterCard, American Express, and Discover.