1. Information We Collect

a. Personal Information

When you make a reservation or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Rental order details and delivery instructions
• Payment information (processed securely via third-party processors such as Stripe)

b. Automatically Collected Data

When you access our website, we may automatically collect:

• IP address, browser type/version, device type, and operating system
• Referring website, date/time of visit, and pages viewed

c. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to personalize your experience and understand usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Fulfilling and managing rental orders
• Delivering and picking up rental gear
• Communicating with you about your order and updates
• Improving our website and services
• Personalizing user experience
• Complying with legal obligations
• Preventing fraud and abuse

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Delivery staff, payment processors (e.g., Stripe), and website platforms used to run our business.
• Legal authorities: As required to comply with applicable laws or legal processes.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

All third-party partners are required to maintain confidentiality and appropriate data protection standards.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including SSL encryption, secure payment gateways, and limited internal access to personal data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails (via the unsubscribe link)
• Request that we limit the use or disclosure of your information
• Withdraw consent for future data collection

To make a request, email us at customer-service@cribconnection.com.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will delete it promptly.

7. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Please review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Crib Connection, LLC
• Email: customer-service@cribconnection.com
• Phone: 850-225-0353
• Website: www.cribconnection.com